Returns & Exchanges Policy

At Tucker BBQs, we stand by the quality of our outdoor cooking equipment and offer a 30-day return window for items in their original, unused condition. If you are not completely satisfied with your purchase, we are here to help you find the perfect replacement or process a refund.

Return Process

• 1.
  Initiate Your Request

  Contact our customer support team with your order number and reason for return to receive a Return Authorization (RA) number.

• 2.
  Pack with Care

  Securely pack the BBQ or accessories in the original packaging, ensuring all manuals and components are included to prevent damage during transit.

• 3.
  Ship to Our Warehouse

  Affix the provided shipping label or use a tracked courier service to send the item back to our central distribution center.

• 4.
  Inspection and Refund

  Once our technicians inspect the item, we will process your refund or exchange within 5-7 business days to your original payment method.